Privacy Policy
Last updated ·
Welcome to Memora. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://memoracapsule.com, ask to acquire a work, or leave a message in a time capsule.
By using our website, you agree to the practices described in this Policy. If you have any questions, please contact us at info@memoracapsule.com.
1. Data Controller
Memora is an art project. Your personal data is controlled by Memora's operator, who is named, with contact details, on the Contacts page (memoracapsule.com/contacts). In this Policy and in the terms below, “Memora”, “we” and “us” mean that operator. If the operator changes, we will say so on the Contacts page and in this Policy.
This Policy applies to all data collected through our website — including requests to acquire a work, catalogue requests, the contact form and the time capsule message form — and through email communication with us.
2. Personal Data We Collect
We may collect the following categories of personal information:
2.1 Information you provide directly
- Full name
- Email address
- Phone number
- Delivery address (if applicable)
- Details of your request and, if you acquire a work, of the acquisition
- Communication history
2.2 Automatically collected data — when you browse our website, we may collect:
- IP address
- Browser type and version
- Device type
- Cookie data
- Referrer URL
- Pages viewed and time spent
2.3 Payment information
No payment is taken on this website, and we do not collect or store payment card data through it. Payment for a work is agreed with you personally after you send a request (see Acquiring a Work, section 2). When we agree on it, we receive only the details that the payment requires and keep them with the records of the acquisition (see section 8).
2.4 Time capsule participants
- The text of your message and a photo, if you add one
- Your email address, if you are signed in
- Your profile name, if you gave one (it is never printed on the page)
- Your signature, if you left one (it is printed under your message)
- Technical data of the message-form session (a cookie that keeps your progress)
3. Purpose of Processing Personal Data
We process personal data for the following purposes:
- To handle your request to acquire a work and to deliver the work
- To send you our catalogue or other materials you request
- To answer your questions
- To confirm your request and keep you informed about it
- To comply with legal obligations where they apply
- To improve website performance and user experience
- To prevent fraud and abuse of the website
- To handle your inquiries and complaints
For time capsule participants, we process data to:
- Print your message and seal it into the capsule
- Return the electronic copy to you on the capsule's opening day
- Contact you about this capsule — for example, to explain why a message cannot be printed
- Ask for your consent before publishing your whole message
4. Legal Basis for Processing (GDPR and ZZPL)
We rely on the following legal bases:
- Contractual necessity – to handle your request and the acquisition of a work
- Legitimate interest – to improve our services and maintain website security
- Legal obligation – where a law requires us to keep or disclose data
- Consent – for optional cookies or marketing communication (if applicable)
For time capsule participants: performance of the Terms of Participation, which you accept in the message form; for quoting anonymous fragments, our legitimate interest in presenting the project, with your right to object (see section 13); for publishing a whole message, your separate consent.
5. Sharing of Personal Data
We may share your personal data only with trusted partners:
5.1 Delivery services
To deliver a work, your name, address, phone number, and package details may be shared with DHL, Post of Serbia, and other logistics providers (if applicable).
5.2 IT & Infrastructure Providers
We may use reputable external services for hosting, analytics, website performance, and email communication. These providers comply with applicable data protection laws.
5.3 Legal compliance
If required by law, we may share data with authorities, courts, and regulatory agencies.
6. Payment Security
Memora does not take payment on this website and does not receive, store or handle payment card data through it. Payment details that reach us when a payment is agreed are kept with the records of the acquisition and protected by the measures described in section 10.
7. Cookies
Our website may use cookies for:
- basic website functionality
- analytics
- user session management
- performance improvement
Analytics (Google Analytics 4, Yandex Metrica) and the measurement of our advertising (Meta Pixel) are loaded only after you accept them in the cookie notice; until you choose, and if you close the notice (×) without accepting, these services are not loaded at all. You can change your choice at any time through “Cookie settings” at the bottom of every page; after you withdraw consent, these services are no longer loaded. Strictly necessary cookies — your session, the site language, your cookie choice (ms_consent) and the progress of the message form — are used without consent, because the site cannot work without them. When you write without signing in, the capsule message form uses Cloudflare Turnstile, a strictly necessary Cloudflare service that protects the form from automated submissions.
You may disable cookies in your browser settings, but some parts of the website may not function properly.
8. Data Retention
We store personal data only for the period necessary to fulfil intended purposes:
- Records of an acquisition (the work, the agreed terms, payment and delivery details): up to 5 years
- Requests to acquire a work that do not lead to an acquisition: up to 24 months from the request
- Contact and support messages: up to 1 year
- Catalogue requests (email, catalogue requested): up to 24 months from the request
- Printed time capsule messages: kept in the capsule indefinitely as part of the art object — under the message's number, and with your signature if you signed the message
- Electronic copy of a capsule message: until it is returned to you on the capsule's opening day; if it cannot be returned, it is kept on the same terms and deleted at your request
- Email address of a capsule participant: for as long as your account exists; it is deleted with the account or at your request, and the link to your message disappears with it
- Analytics data: retained per provider policies
- Cookie data: per browser settings
After these periods expire, data is securely deleted or anonymized.
9. Your Data Protection Rights
Under the GDPR and the ZZPL, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
- Object to certain processing activities
For time capsule messages, deletion applies to the electronic copy of your message and your email address. A printed message cannot be deleted once the capsule is sealed — you accept this in the Terms of Participation. Your right to object to the quotation of fragments is described in section 13.
To exercise any right, contact us at info@memoracapsule.com. We may request additional information to verify your identity.
10. Protection of Personal Data
We apply appropriate technical and organizational measures such as:
- HTTPS encryption
- Access control
- Secure storage
- Minimal data collection
- Use of licensed and reputable service providers
Despite these measures, no online transmission can guarantee 100% security, but we do our best to minimize risk.
11. International Data Transfers
If our service providers store or process data outside Serbia or the EU, such transfers occur only when adequate data protection is ensured, standard contractual clauses (SCC) are used, and the provider is GDPR-compliant.
12. Minors
Our website is not intended for people under 16. Taking part in a time capsule requires confirming that you are 16 or older — in the consent box of the message form and in the Terms of Participation, section 1. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.
13. Capsule Messages
When you leave a message in a time capsule online, through our website, its text is stored in our database together with your email address, the name you gave, if any, and your signature, if you left one. Only Memora's keepers have access to this database; they read every message before it is printed and sealed into the capsule. If the owner of a capsule seals it themselves, they receive that capsule's messages for printing before the sealing — without your email address or name; a signature you left is part of the message and goes with it.
Before the sealing, messages are printed — with the message's number and, if the author signed it, the signature — and sealed into the capsule. From then on, the printed page is an open part of the art object: after the opening, the capsule's owner and visitors to an exhibition may read it, and the capsule may change hands. The sealing and the opening may be filmed and shown publicly; only anonymous fragments are read aloud, and a whole message only with its author's consent. The full rules are in the Terms of Participation below.
Under the Terms of Participation, the owner of a capsule — for Memora's public capsules, Memora — may quote anonymous fragments of messages and read them aloud, without the author's name or signature and without identifying details. We rely on those Terms and on our legitimate interest in presenting the project; you can object at any time by writing to info@memoracapsule.com, and Memora will stop quoting your message. A whole message is published only with your separate consent, which we ask for by email for each case.
Your email address and profile name never appear on the printed page. A message is anonymous by default: if you signed it with a name or a pseudonym, the signature is printed under the message, and everyone who reads the page will see it; the message's number in the capsule is always printed. Anonymous fragments that are read aloud or quoted never carry a name or a signature. Your email is used to return your message to you on the capsule's opening day and to contact you about this capsule. You can ask us at any time to delete the electronic copy of your message and your email address; once they are deleted, there will be nothing to return to you on the opening day.
14. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are published constitutes acceptance of the updated Policy.
Acquiring a Work
Last updated ·
1. The Works
The works presented on this website are made by hand and offered by Memora. Descriptions, photographs, materials, and dimensions are provided for your understanding; minor variations between a work and its photographs are inherent to handmade production. Each work is unique: a request can hold only one of a given work.
2. Price, Payment and Handover
Prices are not published on this website: the price of a work is given on request.
A request sent through this website is not a purchase and does not oblige you to pay. After you send it, we write to you by email to discuss the work. The price, the method of payment, delivery and the document that accompanies the handover of the work are agreed with each buyer personally. No payment is taken on this website.
If a payment is settled in a currency other than the one agreed, your bank or payment provider may apply its own exchange rate and fees. Those are set by your bank, not by Memora.
3. How a Request Works
- You choose a work and enter your contact and delivery details.
- You review your request, confirm that you accept these terms and the Privacy Policy, and send the request.
- You receive an on-screen confirmation with your request number, and a confirmation by email.
- We write to you by email to discuss the work and to agree on the price, payment and delivery.
No payment is taken when you send a request; the work is acquired once we have agreed on the terms with you, as described in section 2.
4. What comes with a time capsule
Together with the work, the buyer of a time capsule receives:
- The capsule's passport — its own page on this website with the occasion, the dates of collecting, sealing and opening, and how messages are collected. The opening day is chosen by the owner; Memora never appoints it.
- Online collection of messages — the people the owner invites write through the passport, openly or privately with a link and password.
- Printing and sealing — by default, Memora prints the messages and seals them into the capsule under wax, together with anything the owner adds. If the owner seals the capsule themselves, they receive the messages for printing before the sealing.
- The return of the messages — on the opening day, the electronic copy of each message is returned to its author by email.
If the capsule already holds messages, the owner's rights and obligations regarding them are set out in section 9.
5. Delivery Policy
Delivery is available both within Serbia and internationally.
- Delivery time depends on destination and carrier.
- Delivery is at Memora's cost — no shipping charge is added to the agreed price.
- International deliveries may be subject to customs duties, taxes, or import rules, which are the buyer's responsibility.
6. Returns & Refunds
Right to return. Each work is unique and made by hand; however, if a work is damaged in transit or the wrong work has been delivered, you may ask for a replacement or a refund.
Procedure
- You write to us at info@memoracapsule.com within 14 days.
- Memora reviews the request and provides return instructions.
- A returned work must be unused and in its original packaging.
Refund method. A refund is made through the same method that was used to pay for the work.
7. Complaints
You may send a complaint by email to info@memoracapsule.com. Memora reads every complaint and replies to it.
8. Liability
Memora is not responsible for delays caused by shipping carriers or customs procedures.
9. Messages inside a time capsule
A time capsule may hold messages written by other people. As its owner, you may read, keep and exhibit the capsule and its printed messages. You may quote fragments of the messages and read them aloud only anonymously — without the author's name or signature and without details that could identify them. You may not publish a whole message — as text, or as a video where it is read in full — without its author's consent, which you request through Memora. If the capsule's opening day has not yet come, you undertake to keep the capsule until that day. If you resell the capsule, these obligations, together with the duty to keep it until its opening day, pass to the next owner.
10. Amendments
Memora reserves the right to update these Terms without prior notice. The version applicable at the time of acquisition is considered valid.
Terms of Participation
Last updated ·
These Terms apply when you leave a message in a Memora time capsule through our website. You accept them by ticking the consent box in the message form. How we handle your personal data is described in the Privacy Policy above, section 13.
1. Who can take part
Anyone aged 16 or over can take part. You can write in any language.
2. How a message travels
Your message is kept in electronic form. While the capsule is open for messages, you can withdraw it entirely. Before the sealing, messages are printed and sealed into the capsule under wax. A photo you add is printed together with your message.
3. After the sealing
Once the capsule is sealed, the printed message becomes an irreversible part of it: it cannot be changed, taken out or opened before the opening day. The capsule is an art object. It stays with its owner, who may exhibit it or sell it, and it may one day change hands; the printed messages remain inside. If the capsule is sold before its opening day, the duty to keep it until that day passes to the new owner.
4. An open message
Every message in the capsule is open. A message is anonymous by default: the printed page carries the number of the message in the capsule. If you sign your message with a name or a pseudonym, the signature is printed under it, and everyone who reads the page will see it. Before the opening day, your whole message is read only by Memora's keepers and, if the owner seals the capsule themselves, by the owner, who receives all the messages for printing before the sealing; when Memora seals the capsule, the owner does not see them until the opening day. After the opening, the owner can read the messages, and so can visitors when the capsule is exhibited. What the text says or a photo shows may still point to you: you decide which names, places and details to include.
5. Reading before printing
Memora's keepers read every message before it is printed. A message that cannot be printed is not printed: we explain why to its author, if there is an email address to write to, and the message can be rewritten while the capsule is open.
6. Filming and quotation
The sealing and the opening may be filmed and shown publicly. By taking part, you allow the capsule's owner — for Memora's public capsules, Memora — to quote fragments of your message and read them aloud, at the sealing, at the opening and in materials about the capsule, without your name or signature and without details that could identify you. Memora may do so at any time, including before the opening day; the owner, from the moment they receive the texts. If the capsule is sold, this right and the duty to quote only in this way pass to the new owner. Your whole message — as text, or as a video where it is read in full — is published only with your consent: Memora asks you by email about each specific case, and a message without an email address is not published in full. An owner who wishes to publish a whole message asks for it through Memora. A message may also inform what we tell about the project in reworked form, without its words and without identifying details.
7. The return of your message
On the opening day, the electronic copy of your message is returned to you by email. The return does not depend on what becomes of the capsule itself: Memora carries it out. Your email address is used for this return and to write to you about this capsule. If you write without signing in, your message carries no email address and there will be no one to return it to — unless you sign in afterwards on the same device.
8. Deletion and objection to quotation
Until the capsule is sealed, you can withdraw your message entirely. At any time, you can ask us to delete the electronic copy of your message and your email address by writing to info@memoracapsule.com. The printed message cannot be deleted after the sealing. Once the electronic copy is deleted, there will be nothing to return to you on the opening day. You can also ask us, at the same address, not to quote your message. This applies to Memora's quotations; a right to quote that has already passed to another owner of the capsule cannot be withdrawn.
9. Changes to these Terms
Memora may update these Terms. The version in force when you left your message applies to it.